Spa Policies

Payment

We accept cash, check, or credit card (Visa, Mastercard, Discover, and American Express). You may also purchase gift cards for any amount.


New Clients

When scheduling your appointment, we will reserve the first 15 minutes of your appointment to fill out paperwork, use the restroom, etc. Once finished, your service will begin!


Deposits

In order to secure appointments for all new clients, full lash sets, facials, and microblading, we do require a deposit of half of the appointment cost. This deposit just confirms that you are agreeing to show up to your appointment, as your service provider will do the same. The deposit will go directly towards the service cost. If you need to cancel or reschedule your appointment, we ask for 24 hours notice prior to your scheduled appointment time (48 hours for microblading, full lash sets, and facials). The deposit will then carry over to the rescheduled appointment or be refunded, which can take up to 7 business days. If the cancellation occurs within the 24 hours leading up to the appointment, the deposit will be non-refundable.  

Cancellation

If you need to cancel or make any changes to your current appointment, we ask for 24 hours notice prior to your scheduled appointment time (48 hours for microblading, full lash sets, and facials). If the cancellation occurs within the 24 hours leading up to your appointment, we will charge for the service cost. We use this as a way to protect our service providers and compensate them for the time that they can not get back.

Running Late?

Running late means losing valuable time that goes towards your service. If you believe you will be late for your appointment, please call us as soon as possible. 

Gratuity

Our service providers work hard to make you feel and look your best. Leaving gratuity is a great way to show that you appreciate their hard work, but it is always your choice. Gratuities typically range from 18-22%. You can leave cash or card tips at the front desk when checking out.